Coronavirus (COVID-19)


Righttime - Coronavirus Covid-19

We consider our patients, employees, and community part of our Righttime family and your safety remains our highest priority. In the midst of this coronavirus outbreak, it’s important that we give you comfort and reassurance. We also want to share as much information as possible about the procedures we follow to keep our Care Centers ready if you need to see us for any reason.

Our Medical Leadership Team is in daily contact with the Maryland Department of Health, Centers for Disease Control and Prevention (CDC), as well as other county, state, and federal agencies and health organizations for the most up-to-the-minute information to ensure the actions we’re taking are comprehensive and appropriate.

Following are the measures we are taking:

Before you visit our Care Centers

  • Please call ahead to 888-808-6483 and notify our Call Center if you are exhibiting any of the following symptoms associated with COVID-19: fever, cough, shortness of breath, and/or difficulty in breathing, or if you have been in close contact with a person known to have COVID-19 or you have recently traveled from an area with widespread or ongoing community spread of COVID-19.
  • As a reminder, allergy symptoms include an itchy, stuffy or runny nose, itchy, watery, red and/or swollen eyes, and sneezing. Flu symptoms come on suddenly, often feeling like being “hit by a truck,” and can include a fever, muscle aches, fatigue/weakness, chills and sweats, cough, sore throat, and/or congestion.
  • For your safety and the safety of our patients, we kindly ask that you not bring additional family members into the Care Centers if you need to see us.
  • We also offer telemedicine visits through our RighttimeNOW program, which can be scheduled through our Call Center at the number above.

In our Care Centers:

  • Our team of in-house medical experts and cleaning crews have been working continuously to provide increased cleaning and sanitizing procedures which meet or exceed all CDC guidelines. Hard surfaces such as our Welcome Desks, iPads, lavatories, exam rooms and clinical stations are thoroughly cleaned throughout the day and night with a high-grade disinfectant and disposable germicidal surface wipes.
  • We also offer hand sanitation stations throughout our facilities, and provide appropriate protective supplies for our clinical teams.

As always, you can continue to trust us and be assured that our commitment to you, your loved ones, and our community remains as steadfast as ever. We also thank you for supporting our entire medical team who are tirelessly standing by to care for you every day of the year as we navigate this dynamic situation.


Preventing Coronavirus and Other Viruses

Following are recommendations from the CDC for staying healthy:

Hand-Washing Guidelines

  • Wash for a minimum of 20 seconds, focusing on fingertips (fingertips contain 10x the germs of anywhere else on your hands)
  • Hold one of your thumbs with the opposite hand and twist vigorously, then repeat for the other thumb
  • Bend fingertips down on each hand and grasp the fingertips with the opposing hand to twist back and forth
  • Rub backs of fingers on opposing palms for several seconds
  • Rinse well and continue to rub hands together
  • Dry hands and get a disposable towel to turn off the faucet and to open the door

Hand Sanitizer Guidelines

  • Hand washing is best for germ prevention but using a hand sanitizer properly is almost as effective
  • Read the label and choose one that is at least 60% alcohol
  • Use several pumps to get a nickel-sized amount so your hands are thoroughly wet and the sanitizer is almost dripping off
  • Rub hands in a circular motion, working it through your fingers until the sanitizer dries, at least 20 seconds
  • Rubbing it through your hands and fingers makes it most effective
  • Stays effective until the next time you touch a soiled surface, such as a cell phone

Surface Cleaning Guidelines

  • Viruses can live for different lengths of time on surfaces; coronavirus can live up to 9 days
  • Regular household products will work to kill all viruses, including human coronaviruses
  • Sprays penetrate more surface area while wipes are more convenient
  • Apply the product and let it dry without wiping it off (after 10 minutes, it can be wiped dry if necessary)
  • Focus on items and areas that get touched frequently: cell phones, landline phones, door handles, remotes, sinks, handles and knobs

Other Useful Information

  • Keep hands away from the face, which includes the eyes, mouth, and nose
  • Clean your cell phone and frequently touched surfaces every day
  • If local supplies of disinfecting solution are sold out, you can make a homemade bleach solution to kill viruses. Use 5 tablespoons of bleach to 1 gallon of water or 4 teaspoons of bleach to 1 quart of water as an alternative to wipes.
  • The CDC requests that face masks be used only for people who are sick and healthcare workers in order to save the supply; masks for people who are well aren’t effective at preventing catching coronavirus or other infections
  • Zinc and other products sold as immune boosters, including Emergen-C and Airborne, contain antioxidants for overall health but don’t prevent getting sick
  • There is no magic bullet to prevent getting sick but you can boost your immune system with simple, proven strategies: frequent, proper handwashing; getting adequate sleep (minimum of 7 hours for adults and minimum of 9 hours for children); eating plenty of fruits and vegetables; taking steps to lower stress; and exercising at least 30 minutes a day (60 minutes a day for children)
  • While the CDC does not generally issue advisories or restrictions for travel within the United States, it requests that you keep updated about outbreaks at your destination; if you must travel by air, know that most airplanes are fitted with HEPA filters, which filter circulated air 20-30 times an hour to remove up to 90% of particulates; however, if you travel to a location that experiences an outbreak while you are there, you should plan for the possibility of being quarantined for up to 2 weeks before being allowed to return home


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